Vodacom Repairs

Good morning

My phone fell and cracked screen and selfie camera.

I called Vodacom, and they said to take it to any Vodacom shop, which I did. The phone went in 30 January 2021, to which I thought I would receive it back within 2 weeks. The client number RW***3 never contacted me to let me know about the progress

I called the Vodacom shop twice to enquire about the phone, and the same reply of "we will call you back" was given, to which I never receive the call back. The assistant first time said, it takes about 3 weeks, now it has been almost 4 weeks and I'm the one who calls back always. After I called them again today, they called back to say the phone is not back yet

Four weeks of repairs, with poor communication\feedback. Vodacom, kindly do better