Vodacom repairs centre with the Worst customer ser

I took my phone in on the 26/05/2015. And I told the consultant assist me that I'm insured with Cellsure. They made me feel the insurance form and she told me my phone will be ready for collection in about 2-3 Weeks. I recieved an SMS with the Job Number and Tel No for enquiries. If u call the Tel no provided u only have 1/10 they will pick up. After calling mire than 20 times without any answer I decided to go to de repair Centre and wen I get there they made me fill de insurance form again. This happened about 3 times. I was very surprised wen I recieved the SMS saying that the quotation to fix my phone was rejected. I then called my insurer and they never recieved any claim form from The Repair Centre. To my understanding my phone was only booked in to be repaired yesterday23/06/15 when I went there to complain again. I'll never trust that repair centre and its staff again. I'm sitting here for over a month without a phone. I met the insurance lady at the repair centre on Friday and promised that my phone will be ready for collection yday. But when I went there to collect, it was only then that they booked it for repairs. Bad bad bad service<br>