Vodacom Repairs Centre New Market Alberton

I took my phone in to the Vodacom Service Centre in Alberton City on the 15th May 2023. It is now almost 3 weeks later, and I am beyond upset about the lies I get told at Vodacom Repair Centre New Market. (I only booked the phone in at Alberton City because of the renovations at New Market). I eventually drove to the store and confronted Angela about her promise to phone me back. They just brush you off and make a promise to phone back just to get you off the line. She then said the technician had submitted the claim to Samsung Care. Yesterday it took me almost 2 hours to get feedback from Samsung Care if the quote and claim was submitted. Eventually at 15h00, after I phoned Vodacom Repairs on 082144, it was confirmed the claim was not submitted. Yet, Angela from New Market was adamant she just went to the back, spoke to the technician and he said it was submitted. She also took a photo of the policy and promised all is good now! Today she admitted it was not the case, they need the policy (which I handed in when I booked the phone in). Nobody bothered to phoned me to say the need it on email. She also refuses to give me the store manager’s details to escalate the lies I am told. She then said she has given my number to the technician, he will phone me back, an hour later, nothing. Why must I get in my car every time to stand in the store and wait and wait and wait and wait for help! They are so unfriendly in that store; it feels like you are in their way.

All I want is someone to tell me has the claim been submitted? When can I have my phone back, and COMMUNICATE with me??? It seems like Vodacom doesn’t care at all!!!