Vodacom Repairs Bethlehem

<p>I was due for an upgrade on my Vodacom contract and received the Samsung S7 on the 20th of August 2016. I made a sim swop on the 22nd of August 2016 and started using the phone. The phone bumped against a hard surface end of August 2016 and the right side bottom corner cracked. End of September 2016 my phone started to freeze numerous times until it did not switch back on begining of November 2016. I had to drive from Frankfort to Bethlehem as it is our nearest Vodacom shop to hand in my phone for repairs on the 7th of November 2016. I received a message on the 10th of November 2016 stating that my phone is ready for collection. I contacted the Vodacom Repairs shop in Bethlehem, who confirmed that it is not ready for collection. They said that they will contact me when it is ready as I come from far. On the 28th of November 2016 I contacted the shop again and they confirmed that it is ready. I went there today, the 30th of November 2016, to collect my phone. I was told that only the screen was repaired as that was the reason for the phone freezing and not switching on again. It made me very unsure. I got home and switched on the phone, only to find the phone in the exact state that it was before handing it in for repairs. I am not sure who to contact in this regard, because I know I will be told to hand in the phone again and I can not take off work again to drive every time. I want this matter to be resolved as soon as possible as it allready took alot of my time. I was advised to place this review on this platform and hope that it can be delt with in the correct manner and timeframe. </p>