Vodacom Repairs ARC

Job Numbers:***4 IMEI Number:*** I have booked my phone for repairs 4 weeks ago at Vodacom Repairs Eastgate software was upgraded on the device but did not resolve the issue then they sent the phone to ARC where my phone was kept for three weeks the device was never repaired they did software again sent it back still fault Vodacom Repairs Eastgate sent it back to ARC I called 082 194 spoked to Happy and she told me she has escalated the matter With Boitimelo from escalation Boitimelo was supposed to call me at 1h00 on the 11th of March she never did. I have sitting without my phone for 4 weeks now I'm sick of Vodacom service