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JM
Johan M

1 reviews | Active since Mar 2018

18 Apr 2018, 14:44

VODACOM REPAIRS AND SP - ENOUGH

Not happy with Vodacom repair services. Went to hand in Vodacom Hawuei Nova phone which software crashed. Shop not even offering a loan phone with same capabilities.

The call center says it can take 7 to 14 days to be repaired. Now I don not have a phone to use Whats-app and Email .

I NEED MY PHONE REPAIRED ASAP OR A REPLACEMENT PHONE!!

I have had enough! First it was my wife with her contract issues. Now this. Maybe I must contact your competitor to be me and my wife's contracts out.

JOB CARD NO: ********** 3

0
Replies (5)
Vodacom
Vodacom's reply18 Apr 2018, 15:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Apr 2018, 15:11
Official

Dear Mr Johan Marais,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad

JM
Johan M's update22 Apr 2018, 18:52
Reviewer Update
I have rep**** to your email with an alternative no. No callback from Vodacom as expected. I have rep**** again with some details as requested for security reasons. As my device has been exchanged and is currently with the courier company. I WILL BE GOING TO PICK UP MY DEVICE DURING THE COURSE OF TOMORROW (MONDAY 23/04/2018) AT THE SHOP IT WAS HANDED IN. Please note if my device is not ready for collection I will be contacting another service provider and cancel my two vodacom contracts as well as the four vodacom contracts in my wife's name. I am fed up with excuses! If i am not reached before Monday morning at 10am I will presume Vodacom does not care.
JM
Johan M's update23 Apr 2018, 18:38
Reviewer Update
Thank you. All sorted. I received a new phone. Guys all I can suggest is look at your turn around time for repairs. Also please have a good look at your accounts department. If you improve these two departments thing will go better. Thanks yet again.
Vodacom
Vodacom's reply08 May 2018, 08:33
Official

Good day Mr Marais,

As per our recent conversation,

We are happy your device is working well.

We once again apologise for any inconvenience caused.

Warm regards,

Shad