Hellopeter
Share Your Experience
DR
Dwayne R

1 reviews | Active since Jul 2015

27 Sept 2019, 11:13

Vodacom repairs and Finrite are a disgrace to all network providers

I took my phone to Menlyn for repairs on 12 September. On Monday 16 September Mamello from Mynlyn sent the claim to both VC repairs and ***. Today 27 September when I phoned Finrite they have received nothing. Together with that Vodacom never updated my insurance in March 2018 when I upgraded and filled in the documentation. After the phone call to Finrite was dropped twice I spoke to Letitia on the 3rd call who is very unfriendly with no patience. When asked to speak to a manager there was no manager present today. She then said I need to pay the difference on their mistake before I will be assisted to claim. So much for the welcome tone when you phone them stating that cellphone claims will be handled way sooner then any other insurance claim. This is very bad and unacceptable service from Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2019, 11:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
DR
Dwayne R's update09 Oct 2019, 09:26
Reviewer Update
Today I had to phone again to follow up on what is happening to the claim. Only to be told that I need to take the phone back in again to have it reassessed for a new job number. Almost a month since the original claim was submitted and now I have to take time of work because of the incompetence of Vodacom and there employees. This is totally unacceptable. Worst and most pathetic network provider ever.