Vodacom repairs

I’m unhappy with the service im receiving from Vodacom repairs porchefstroom now it the 4th time my phone been book in. The 1st time it was returned I was told the device it’s not updated with the insurance ok I called the insurance updated the device ok fine the 2nd time the device was returned I was told the quote was unanswered which no one called me, now the 3rd time the device was returned I was told the insurance declined the claim due to usage WHAT ok I called the insurance and I was advised that the device needs to be rebooked and the repair Center needs to send them the 1st job card ,I called the repair Center and told them what to do the lady promised that I will be done now when I call the repair centre I was advised that the matter it’s been escalated with Vodasure and Finrite which they don’t know how long will it take because they are working from home and on the 29/12/21 I received an sms from ARC telling me that my phone will be returned unrepaired because the quote was unanswered. What bothers me is that the repair Center doesn’t communicate anything I’m the on one who need to call them and make a follow up. This is the current job number ***9 like the service is very bad. You know as customers we make sure payments are been done on time but the service we receive is very bad serious. If Vodacom decide’s that they don’t want to fix my device than they might as well give me all the premiums I paid cause this is very bad. The tablet belongs to my son and I have been explaining why the tablet is not yet back for months now I don’t know what to say anymore eish Vodacom I’m disappointed serious.