Vodacom repairs

Very disappointed and dissatisfied when the level of service from Vodacom of late.

Unfortunately seems I'm going to find a new service provider.

1st issue need to have my 6 month phone repaired as for some reason it wouldn't fast charge any more. Charges and everything just some fault with the phone after 4 months. Where it would disconnect and connect while charge , wouldn't fast charge on the fast charger any more.

So I went to a Vodacom shop where they said it take 3 months to repair at first and I need to come in with my invoice when I got the phone. (Mind you this is a contract phone not pre-paid) . If I want it repaired sooner I need to go to Samsung.

What the hell new policy is this never heard of this before and I've sent a contract phone in for repairs before. Some new policy that not even your customer care is aware of.

After 2 weeks mange to at least get a copy of the invoice (there pod of me taking the phone from there online service)

Last week hand the documents along with the phone in off for repairs it went to the Umhlanga repairs center.

Today I get the messages (20/06/2024) that the device has been received and booked in for repairs login to see quote for cost of repairs.

Open the link where it gives a contact number to obtain the quote along with a note that says out of warranty repair what the hell... Where the at least 12 months warranty that comes with the phone.

Consumer beware Vodacom becoming a big ****mers, poor service. Phones that go faulty after 4 - 6 months they going to want you to pay for the repairs . They going to say it out of warranty.

The Vodacom shop that gave the over exaggerated repair time is Vodacom Brookside mall it would seem as if they don't want to do the additional paperwork that's required to send the phone in for repairs.

Wasn't going to write this review at first , didn't seem necessary, company changes policy little over how the handle returns/repairs is ok, but to get told that a repair is out of warranty when they have all documents indicating it age only being 6 months is outrages