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Akim L
1 reviews | Active since Sept 2018
14 May 2019, 15:58
Vodacom Repairs
My Phone has been with Vodacom for the past two months at the repair center, and i am still waiting till today, which means i have been paying for the phone that i dont have and cant even use.
All i want to do now is cancel the contract.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 May 2019, 18:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2019, 18:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Akim L's updateReviewer Update
15 May 2019, 08:18So i am still waiting for your consultant to call me, and request for the consultant to start preparing for a cancellation, this is unacceptable.
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Akim L's update15 May 2019, 08:18
Reviewer Update
So i am still waiting for your consultant to call me, and request for the consultant to start preparing for a cancellation, this is unacceptable.
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Akim L's updateReviewer Update
15 May 2019, 13:14Hi there, my battery died while i was still talking to you, so please help me with one thing , I understand as per the contract that i'm liable for the contract while my phone is at the repair center, so please explain what happens when the job card protocols says the phone will be fixed within 7 to 14 working days and that does not happen, i mean it has been two months now the phone was booked on the 16 of March today is the 15th of May.
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Akim L's update15 May 2019, 13:14
Reviewer Update
Hi there, my battery died while i was still talking to you, so please help me with one thing , I understand as per the contract that i'm liable for the contract while my phone is at the repair center, so please explain what happens when the job card protocols says the phone will be fixed within 7 to 14 working days and that does not happen, i mean it has been two months now the phone was booked on the 16 of March today is the 15th of May.