VODACOM REPAIRS

My New Samsung phone was supposed to be one of the best, ? At first my charging port was faulty, I took it back to Vodacom Clear-water Mall ( ALI) He was great booked in my phone and about Two weeks it was back. Then all went wrong The charging Port that was faulty was fixed but it seemed like I got back a complete DUD. The phone kept on freezing and could not switch off after a call, and then I could not unlock the phone at all.

I took it back to ALI and the same thing happened AGAIN AND AGAIN AND AGAIN so much so that my phone has been back and fort 6 times. The last time I received mu phone back they even decided to remove SET ICONS like Email ICON , BIOMETRIC Scanner ,on the back of the phone??????????? I have called repair center ********** 60 spoken to Dumi, he was aware of my phone and my problem , His remark was that I must send a letter??? Then he said I must escalate the problem to a Call center. This is my JOB NO ********** 0 What do I do THIS PHONE has been in my possession for not more than 3 months and in the repair cenrer for longer than I have had it. IT CANT BE FIXED All I request is for someone from VODACOM or SAMSUNG to call me or to simply replace this DUD PHONE .