SS
Sulaiman S

1 reviews | Active since Apr 2018

12 Oct 2018, 18:52

VODACOM REPAIRS

I have recently had an extremely unwelcoming conversation with the repair center in alberton.

I am very disappointed in the manner i am being dealt with.

I recently sent my phone in for repairs due to the phone switching off a swap out unit was given to me JOBCARD NUMBER : ********** 7

I received an sms with my new JOBCARD NUMBER : ********** 1 stating a cost of R 3,981.29 for my phoned to be repiared.

VODACOM THIS IS YOUR SWAP OUT UNIT THIS IS NOT A TEMPERED WITH PHONE I BARELY HAVE THE SWAP OUT UNIT & ITS BACK IN FOR REPAIRS .

THE REPAIRMEN ACCUSE ME OF TEMPERING WITH MY CELLPHONE.

IMMEDIATELY ON NOTICING THE BACK COVER COMING LOSE I CHECKED IT IN AT MY VODACOM DEALER FOR REPAIRS.

I AM A WELL AND LOYAL CUSTOMER AND IM NOW ****ED OFF AT HOW THE SWAP OUT UNIT NOW HAS NO *****S AND BACK COVER COMING LOOSE .

YOUR REPAIR CENTERS ARE AN OUTRAGE.

ON HEARING *****S ARE MISSING IM EVEN MORE ****ED TO THINK VODACOM A COMPANY WENT TO BE SERVICE EFFICIENT WOULD SWAP OUT A PHONE WITH THIS KIND OF MAGNITUDE AND THEN PUT THE BLAME ON THE CLIENT.

I HATE YOU VODACOM ALBERTON REPAIR CENTER YOU CHEAP ARROGANT ASS HOLES.

0
Replies (2)
Vodacom
Vodacom's reply14 Oct 2018, 09:24
Official
Dear Customer,

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Oct 2018, 10:59
Official
Good Day,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The Advanced Repair Team can be reached on ***.
Regards
Vodacom Consumer Website Team

Best regards,