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Catherine L

1 reviews | Active since Apr 2013

18 Jul 2017, 15:35

Vodacom Repairs

<p>I handed my phone in at my local ~Scottburgh Vodacom for further repairs as there is a problem with the battery connecftion. The repair centre in Durban phones me today to not acknowledge the probglem but tell me to buy a new battery. When I informed them that they gave me the batter in March when I handed it in so its their new battery. They refused to accept this. I told them I got a phone call telling me I was getting a new battery and that the calls are recorded so check up on it. She refused. I also received my print out when I picked up the phone three months ago saying it was a new battery. But she refused that they ever gave it to me. ITS ON THEIR SYSTEM, LOO****!! you printed a document saying it! So now they won't sort the problem and further to this discussion I get a SMS saying I have to go to durban to pick up.... REALLY!!!!! I handed it in in Scottburgh, what on earth are you playing at. This is shocking I expect it back at Scottburgh</p>

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Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Jul 2017, 13:34
Official

Dear Catherine,

Thank you for your patience.

I've responded to you via email.

Regards,

UW

Best regards,