HJ
Hanlie J

1 reviews | Active since Oct 2020

18 Feb 2025, 14:53

Vodacom repairing phones and playing for time while phones have an obvious defect in a range.

After 5 months of having my Samsung galaxy Z flip 6, the phone started freezing and in 24 hours the screen went completely black. I could hear notifications coming through, but i couldnt do anything on the phone.

I took it to vodacom repairs in TygerValley, they had to send it to the Advanced repair centre. 2 weeks later and I still dont have my phone back. Vodacom repairs is now telling me there is some of the parts on back order and there is more delays! This is absolute *******!, The phone is obviously faulty and should be replaced. Even Samsung has been in contact with me about it, but Vodacom would rather be stingy and repair a faulty phone, just for it to do the same in a few months and the probably tell me its out of warranty eventually. I am soo dissapointed.

0
Replies (4)
Vodacom
Vodacom's reply18 Feb 2025, 14:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
HJ
Hanlie J's update19 Feb 2025, 09:59
Reviewer Update
No contact yet
HJ
Hanlie J's update20 Feb 2025, 09:50
Reviewer Update
Someone called yesterday, was going to follow up... no feedback after that again.

HJ
Hanlie J's update21 Feb 2025, 09:21
Reviewer Update
Seems Vodacom dont even care about these reviews. still no further feedback