1 reviews | Active since Oct 2020
Vodacom repairing phones and playing for time while phones have an obvious defect in a range.
After 5 months of having my Samsung galaxy Z flip 6, the phone started freezing and in 24 hours the screen went completely black. I could hear notifications coming through, but i couldnt do anything on the phone.
I took it to vodacom repairs in TygerValley, they had to send it to the Advanced repair centre. 2 weeks later and I still dont have my phone back. Vodacom repairs is now telling me there is some of the parts on back order and there is more delays! This is absolute *******!, The phone is obviously faulty and should be replaced. Even Samsung has been in contact with me about it, but Vodacom would rather be stingy and repair a faulty phone, just for it to do the same in a few months and the probably tell me its out of warranty eventually. I am soo dissapointed.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
