NN
Nokubonga N

1 reviews | Active since May 2018

01 Oct 2021, 13:28

VODACOM REPAIRES: TECHNO CAMON 12 CANT BE REPAIRED BUT REPLACED

MY DISAPOINTMENY WITH THE DEVICE TECHNO CAMON 12 I BOUGHT THIS CELLPHONE IN 2021 ,LATER LAST MONTH IT WENT ON AND OFF AND TOATAL OFF I SEND IT TO VODACOM WORKSHOP DURBAN FOR REPAIRS,I WAS TOLD I WILL GET A CALL FOR THE INVOICE I RECEIVED THE CALLBEING TOLD IT WONT BE REPAIRED AS THY DO NOT HAVE OTHER PART OR WHAT FOR THIS FONE IT WILL BE REPLACED WITH A NEW DEVICE EXC ACCESSORIES FOR R1792.85 IT MORE LIKE I AM BUYING A NEW PHONE NOW AS THE VALUE AT MR PRICE ALREADY R1999. WHY VODACOM SELL DEVICES THAT CANT BE REPAIRED ? IS THIS THE NEW WAY TO PUSH SALES OR WHAT AS IT NOT THE 1ST TIME I AM HAVING THIS ISSUE DEVICE CANT BE REPAIRED BECAUSE WE DO NOT HAVE SPARES OR PART BUT WILL GIVE YOU SAME MODEL DEVICE .CUSTOMERS SHOULD BE INFORMED AT PURCHASE OF SUCH DEVICES I WILL NEVER ADVISE ANYONE TO BUY TECHNO,ITEL ETC REPAIRING IT IT MORE LIKE BUYING NEW DEVICE UNPLANED

0
Replies (1)
Vodacom
Vodacom's reply01 Oct 2021, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team