Vodacom repair service is a joke
<p>I took my p9 lite to Greenstone branch to book for screen repair... all good and well .</p> <p>Good service recieved in branch thanx Marco.</p> <p>I recieved the folowing sms...</p> <p>Your Device has been booked in at VODACOM REPAIRS EASTGATE WICC with job number ********** 3. The turnaround time for a warranty repair will be approximate 2-3 days.</p> <p> </p> <p>Good ,, it is now the 25th of May.. i had to phone the repair people 4 times and they are still waiting for a screen *** is my account going to be reduced for the time withiut my phone? I think it should be.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
26th May
I contact Eastgate wicc again because Vodacom did not come back to me...
Friendly lady on the phone.. good
As she is fed this info VODACOM STILL NEEDS TO ORDER MY P9LITE SCREEN..
ITS BEEN 14DAYS AND STILL NO ****** SCREEN..
WHO IS THE PERSON DEALING WITH THE ORDERS? ID LIKE TO HAVE HIS JOB.
26th May
I contact Eastgate wicc again because Vodacom did not come back to me...
Friendly lady on the phone.. good
As she is fed this info VODACOM STILL NEEDS TO ORDER MY P9LITE SCREEN..
ITS BEEN 14DAYS AND STILL NO ****** SCREEN..
WHO IS THE PERSON DEALING WITH THE ORDERS? ID LIKE TO HAVE HIS JOB.
26th May
I contact Eastgate wicc again because Vodacom did not come back to me...
Friendly lady on the phone.. good
As she is fed this info VODACOM STILL NEEDS TO ORDER MY P9LITE SCREEN..
ITS BEEN 14DAYS AND STILL NO ****** SCREEN..
WHO IS THE PERSON DEALING WITH THE ORDERS? ID LIKE TO HAVE HIS JOB.
26th May
I contact Eastgate wicc again because Vodacom did not come back to me...
Friendly lady on the phone.. good
As she is fed this info VODACOM STILL NEEDS TO ORDER MY P9LITE SCREEN..
ITS BEEN 14DAYS AND STILL NO ****** SCREEN..
WHO IS THE PERSON DEALING WITH THE ORDERS? ID LIKE TO HAVE HIS JOB.
Hi Wayne,
As discussed, feedback has been provided.
Regards,
RJ
Hi Wayne,
As discussed, feedback has been provided.
Regards,
RJ
Hi Wayne,
As discussed, feedback has been provided.
Regards,
RJ
Hi Wayne,
As discussed, feedback has been provided.
Regards,
RJ
Good day.... im not happy at all..... PROBLEM 1..... my phone is replaced with another (new or second hand) nobody can tell me. PROBLEM 2 ..... what about all my software on my old phone. PROBLEM 3.... Why must i collect my phone at eastgate wicc if i booked it in at Greenstone branch. PROBLEM 4.... Why do i have to pay R150 and then only they will send it to Greenstone branch. PROBLEM 5... It has been 3weeks now without my phone is my account going to be debited?
I have been nice for 3 weeks ,,,,,,IT STOP TODAY
Good day.... im not happy at all..... PROBLEM 1..... my phone is replaced with another (new or second hand) nobody can tell me. PROBLEM 2 ..... what about all my software on my old phone. PROBLEM 3.... Why must i collect my phone at eastgate wicc if i booked it in at Greenstone branch. PROBLEM 4.... Why do i have to pay R150 and then only they will send it to Greenstone branch. PROBLEM 5... It has been 3weeks now without my phone is my account going to be debited?
I have been nice for 3 weeks ,,,,,,IT STOP TODAY