Vodacom Repair Service in need of repair

Handed in my device for screen repair on 20 January 2025. After receiving sms communication stating that the part is on back order I have not received any updates whatsoever. Dialed them today to ask for an ETA on the part that is on back order and was advised to just wait it out as they are not able to provide any updates since they do not have ANY contact with the manufacturer due to the repair process being "automated".

Horrible service and staff is not willing to assist or obtain necessary information. They did not even ask for details relevant to my repair such as what device or the job number. Surely in 2025 contact with the manufacturer should be possible in some way or form. Or have we gone back to the stone age? They are saying they place orders for parts with no follow up to ensure timely service to clients?! Disgusting.