vodacom repair service cape town ridiculous assessment

<p>why is it always when a phone is send to repairs it is always water damage or the phone has fallen and is the issue, it is never the phone it self that is the problem, and the assessment is always the consumers problem or fault. was sitting behind my desk phone just freeze took out the sim put it back and all of sudden it ask me to do a back up rest so i did and after that my phone just showed no service and could not get it working with all the options that i tried, so vodacom send it to the repair shop and now they say it is water damage the phone has never fallen into any water source or anything that contains water. it was working fine from the day i upgraded and now i must pay for *********** assessment and have to pay for the damage , just dont understand why they can repair of change the unit , very poor service in my opinion. If they cant come up with a result will definitely change to other service.</p>