Vodacom Repair ****

Vodacom repair ****. I was convinced by Fourways Mall to send in a phone that was not transferring data but otherwise in pristine condition. They sprayed it with copious amounts of sanitizer and I was notified that it now had corrosion and was therefore not under warranty. Then they told me I could not claim on the insurance. They changed their minds and decided that I needed to pay R1500 excess. This was all in the first week. I don’t currently have funds so I requested that they return the phone as it was working fine when I handed it in. On Thursday when I called they said they had received it back but they wanted to try and repair it themselves. The very next day they called me to say it was ****** in transit! Now they want to give me a loan phone! I am Something is very fishy here. Perhaps I should ask them what their case number is or perhaps I should lay a charge myself?