Vodacom Repair Please explain

Good day Again Vodacom has disappointed me. I am getting the run around trough out their available portals. The last one was with a consultant who said they could not help me I must contact the relevant department on the following email (www.custormercare.vodacom.co.za.) now that is clearly not an email address. Now to the issue: Vodacom Insurance confirms I have comprehensive cover but the vodacom shop says its accidental cover only. I do not know how it affects my policy but I do know these two departments does not have the same info. note I have the policy with me and it also notes that it is comprehensive cover. 2. The repair Center could not repair my device and was sent back to the shop and from there the shop will continue the claim to replace the device. Here is what bothers me most. The replacement devices costs more than what my own device is insured for except for 1 that costs less. I am asking why and now The vodacom insurance department sends me he above email address and abruptly ends the chat before I could respond. Normal circumstances the consultant would ask is there anything else they can assist with. Can you help me get the answer. Yes I have spoken to the individual at the shop but they can only process not answer why