Vodacom repair new SONY phones; their systems regress. And I got the wrong phone!!

<p>I am a happy Sony customer, till now. Our family were happy Vodacom clients for 15 years – till now.</p> <p>I see the upgrade I want in the window. I ask for the SONY XA ultra model. I handle it. It is what I want. I ask for it, and sign a two year contract. Salesman ensures me I have a month in which I can return a phone if I am unhappy. Next day the phone will be there. I collect. Now there is a 4 hour delay. Finally the phone arrives. I am on my way overseas – I take it and go, after yet a second salesman offers that the exchange time is one month. I open it en route. It is not the same phone. This phone’s operating time is slow, it misbehaves in many ways. It is a dud. It is a Sony XA.</p> <p>I return the phone now that I am back from overseas – on day 24. But I am powerless. This phone, on a new contract, has on day 24 already forcibly been sent for repairs. They also refused to give me a rental phone.</p> <p>They sold me the wrong phone, The phone I received is pathetic in every way, They refuse to give me the phone they advertised to me in the store. Is this ****************?</p> <p>After 15 years Vodacom would not even offer a replacement phone to a loyal customer.</p> <p>Is the above acceptable?</p>