Vodacom repair damaged my sumsang note 4

<p>I toke my sumsang note 4 which was working for screen repairs since it was cracked ,I have a contract and insurance with vodacom which covered my claim for the screen repairs that was 3 months ago.</p> <p>On the date of collection I discovered my cellphone was no longer reading my sim card it was giving me a massage writen network not registered .</p> <p>They told me there need to do a IMEI writing I should get my cellphone in 3 days ,I kept going to the store till it was a month ,The IMEI registration had failed and they said they are writing the device off because they cannot repair it and need to reverse the claim transection claim form the insurance for me to claim a new cellphone which I still have to pay for excise.</p> <p>it's been 5 month with out my cellphone they are always making excuses ,everytime they are coming with stories and the managers are hiding in the store when I go there </p> <p>The vodacom insurance refused to reverse the transaction claim saying it's been over 4 months since they paid. I can't claim a new cellphone which its anfair to me ,I can't senttle for another brand or afford paying a excise fee for a new cellphone .</p> <p>They promise me to give me a Note 5 sumsang which they never produced </p> <p>My Vodacom Job No : ********** 5</p>