kP
kyle P

1 reviews | Active since May 2018

14 May 2018, 12:03

VODACOM REPAIR CENTRE WITBANK

Vodacom Sony Experia phone still in its 2 year warranty Phone started to switch of by itself and doesn't want to go on Took it in for repairs got a sms stating under warranty repair next sms it is ready for collection went to pick it up - on the inv it state rnr( return not repair) ? ask the store they not sure check the phone with C. Mahlangu technical personal that assist me at Vodacom store Middelburg mall- we both assessed the phone the back cover is pulling away not sure if the battery have swollen or was replaced. send it back because she agreed it wasn't right, wasn't like that when i send it in.

got a phone call today stating i must pay R925.43 AND something for battery and cover - Witbank repair center for Vodacom i'm not paying for it the phone went of did not want to start up. when I went to fetch it the 1st time they damaged the back cover and it was swollen. and they could not state what they did repair. Idnt want the phone any more and wont pay for it more then 2weeks already This is totally unacceptable! Not with standing the inconvenience caused, this reflects very badly on the VODACOM.

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Replies (3)
Vodacom
Vodacom's reply14 May 2018, 13:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 May 2018, 08:34
Official

Good day

As discussed.
We have escalated to the relevant area for review.

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 May 2018, 08:34
Official

Good day Kyle

Kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Craig Julius
Vodacom Consumer Website Team