tN
thovashen N
1 reviews | Active since Jan 2012
18 Jun 2024, 14:27
Vodacom Repair Centre Umhlanga Ridge
Goodday
I have booked my samsung fold 4 in for repairs on the 5th June 2024 at Vodacom Repair Centre Umhlanga Ridge. I have not received any information regarding the progress of this phone. I am a business man who requires a smart phone for work purposes.
I called the number that is on google numerus time / no answer at all. I have managed to get an email address which i have emailed them / yet to received a response.
Today the owner answers the cell phone number that is on google and gives me the shop number. When i call they advise me that they still awaiting a part for this phone to be repaired. Bear in mind NO ONE has told me anything two weeks gone.
They now do not know when to expect this part i am seriously frustrated and annoyed with the lack of service and commutation from Vodacom ( the leading so call network ) and seriously thinking of porting to other network.
If they cannot repair my phone which is on warranty they should have replaced this phone and not stall the client unnecessary. This is the first and last time I deal with Vodacom. Service is terrible and they should honour their warranty not look for loop holes in the system not to ! I need my phone repaired or replace today please assist.
T Naicker *** ***
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
19 Jun 2024, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2024, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
tN
thovashen N's updateReviewer Update
19 Jun 2024, 08:25I need this sorted out today leaving to UK Thursday.
tN
thovashen N's update19 Jun 2024, 08:25
Reviewer Update
I need this sorted out today leaving to UK Thursday.
tN
thovashen N's updateReviewer Update
20 Jun 2024, 09:29Goodday
i have reported this matter 18th today is the 20th still have not received my phone / or a replacement.
i have call on my own to the owner of the store this morning he advise that they found a spare sim card reader but my phone is on warranty i do not want a second hand spare from one of their other shops in my phone. I need help and fast. I need my phone replaced as i am not happy taking this phone back knowing that that spares are not from Samsung or Vodacom itself. This is getting out of hand and Vodacom themselves are not interested very unprofessional and *********. I will refuse to take my phone if repaired as i know the spares are second hand and not brand new. I want my device replaced with a new unit today as i am leaving tomorrow on a business trip.
T Naicker
i have reported this matter 18th today is the 20th still have not received my phone / or a replacement.
i have call on my own to the owner of the store this morning he advise that they found a spare sim card reader but my phone is on warranty i do not want a second hand spare from one of their other shops in my phone. I need help and fast. I need my phone replaced as i am not happy taking this phone back knowing that that spares are not from Samsung or Vodacom itself. This is getting out of hand and Vodacom themselves are not interested very unprofessional and *********. I will refuse to take my phone if repaired as i know the spares are second hand and not brand new. I want my device replaced with a new unit today as i am leaving tomorrow on a business trip.
T Naicker
tN
thovashen N's update20 Jun 2024, 09:29
Reviewer Update
Goodday
i have reported this matter 18th today is the 20th still have not received my phone / or a replacement.
i have call on my own to the owner of the store this morning he advise that they found a spare sim card reader but my phone is on warranty i do not want a second hand spare from one of their other shops in my phone. I need help and fast. I need my phone replaced as i am not happy taking this phone back knowing that that spares are not from Samsung or Vodacom itself. This is getting out of hand and Vodacom themselves are not interested very unprofessional and *********. I will refuse to take my phone if repaired as i know the spares are second hand and not brand new. I want my device replaced with a new unit today as i am leaving tomorrow on a business trip.
T Naicker
i have reported this matter 18th today is the 20th still have not received my phone / or a replacement.
i have call on my own to the owner of the store this morning he advise that they found a spare sim card reader but my phone is on warranty i do not want a second hand spare from one of their other shops in my phone. I need help and fast. I need my phone replaced as i am not happy taking this phone back knowing that that spares are not from Samsung or Vodacom itself. This is getting out of hand and Vodacom themselves are not interested very unprofessional and *********. I will refuse to take my phone if repaired as i know the spares are second hand and not brand new. I want my device replaced with a new unit today as i am leaving tomorrow on a business trip.
T Naicker
tN
thovashen N's updateReviewer Update
24 Jun 2024, 10:26Goodday Vodacom
Today is the 24th June 2024. I have still NO Phone ! This is ridiculous honestly and very dissatisfied
with the custom service and speed from Vodacom. The last i heard that my phone now is still in Joburg
ARC waiting God knows what. This phone should have been replaced long ago this will surely
be my last contract with you guys. Honestly there is no one there at Vodacom doing their job !
just pushing it to the next guy...
I will surely pass this onto my attorneys now.
You will hear from them.
T Naicker
Today is the 24th June 2024. I have still NO Phone ! This is ridiculous honestly and very dissatisfied
with the custom service and speed from Vodacom. The last i heard that my phone now is still in Joburg
ARC waiting God knows what. This phone should have been replaced long ago this will surely
be my last contract with you guys. Honestly there is no one there at Vodacom doing their job !
just pushing it to the next guy...
I will surely pass this onto my attorneys now.
You will hear from them.
T Naicker
tN
thovashen N's update24 Jun 2024, 10:26
Reviewer Update
Goodday Vodacom
Today is the 24th June 2024. I have still NO Phone ! This is ridiculous honestly and very dissatisfied
with the custom service and speed from Vodacom. The last i heard that my phone now is still in Joburg
ARC waiting God knows what. This phone should have been replaced long ago this will surely
be my last contract with you guys. Honestly there is no one there at Vodacom doing their job !
just pushing it to the next guy...
I will surely pass this onto my attorneys now.
You will hear from them.
T Naicker
Today is the 24th June 2024. I have still NO Phone ! This is ridiculous honestly and very dissatisfied
with the custom service and speed from Vodacom. The last i heard that my phone now is still in Joburg
ARC waiting God knows what. This phone should have been replaced long ago this will surely
be my last contract with you guys. Honestly there is no one there at Vodacom doing their job !
just pushing it to the next guy...
I will surely pass this onto my attorneys now.
You will hear from them.
T Naicker
tN
thovashen N's updateReviewer Update
24 Jun 2024, 13:21Goodday Vodacom
Just to understand this clearly.
1. I booked my phone in Durban repair shop
2. They had no spares
3. They ordered spares ( back log )
4. Durban sends this to Joburg Vodacom
5. They order spares ( there is no spares ) back log there as well
6. So I cannot understand why send my phone there when they themselves cannot sort this problem
7. Also my phone should have been replaced with a new phone by now OR a later model and price difference if they stopped making the Samsung Fold 4 ( which is still a expensive late phone ) further more this phone is still on contract and has 2 years warranty which I have a very strong case against Vodacom.
Lastly I am seeking Legal Advise and a way forward I have all Vodacoms Calls and messages will take this up legally as they cannot do this to customers and get away with such act ! I will go out of my way to make an example and point to them never to treat customers like this again !
T Naicker
Just to understand this clearly.
1. I booked my phone in Durban repair shop
2. They had no spares
3. They ordered spares ( back log )
4. Durban sends this to Joburg Vodacom
5. They order spares ( there is no spares ) back log there as well
6. So I cannot understand why send my phone there when they themselves cannot sort this problem
7. Also my phone should have been replaced with a new phone by now OR a later model and price difference if they stopped making the Samsung Fold 4 ( which is still a expensive late phone ) further more this phone is still on contract and has 2 years warranty which I have a very strong case against Vodacom.
Lastly I am seeking Legal Advise and a way forward I have all Vodacoms Calls and messages will take this up legally as they cannot do this to customers and get away with such act ! I will go out of my way to make an example and point to them never to treat customers like this again !
T Naicker
tN
thovashen N's update24 Jun 2024, 13:21
Reviewer Update
Goodday Vodacom
Just to understand this clearly.
1. I booked my phone in Durban repair shop
2. They had no spares
3. They ordered spares ( back log )
4. Durban sends this to Joburg Vodacom
5. They order spares ( there is no spares ) back log there as well
6. So I cannot understand why send my phone there when they themselves cannot sort this problem
7. Also my phone should have been replaced with a new phone by now OR a later model and price difference if they stopped making the Samsung Fold 4 ( which is still a expensive late phone ) further more this phone is still on contract and has 2 years warranty which I have a very strong case against Vodacom.
Lastly I am seeking Legal Advise and a way forward I have all Vodacoms Calls and messages will take this up legally as they cannot do this to customers and get away with such act ! I will go out of my way to make an example and point to them never to treat customers like this again !
T Naicker
Just to understand this clearly.
1. I booked my phone in Durban repair shop
2. They had no spares
3. They ordered spares ( back log )
4. Durban sends this to Joburg Vodacom
5. They order spares ( there is no spares ) back log there as well
6. So I cannot understand why send my phone there when they themselves cannot sort this problem
7. Also my phone should have been replaced with a new phone by now OR a later model and price difference if they stopped making the Samsung Fold 4 ( which is still a expensive late phone ) further more this phone is still on contract and has 2 years warranty which I have a very strong case against Vodacom.
Lastly I am seeking Legal Advise and a way forward I have all Vodacoms Calls and messages will take this up legally as they cannot do this to customers and get away with such act ! I will go out of my way to make an example and point to them never to treat customers like this again !
T Naicker
tN
thovashen N's updateReviewer Update
25 Jun 2024, 12:37Goodday Vodacom
Still no contact plus no phone and this suppose to be Vodacom the so called Leading Network....
No matter how high up the chain this goes, if the head is NOT right the Tail cant be right. No wonder
I am having this issue. Cant blame the staff, it is the management and superiors at Vodacom.
T Naicker
Still no contact plus no phone and this suppose to be Vodacom the so called Leading Network....
No matter how high up the chain this goes, if the head is NOT right the Tail cant be right. No wonder
I am having this issue. Cant blame the staff, it is the management and superiors at Vodacom.
T Naicker
tN
thovashen N's update25 Jun 2024, 12:37
Reviewer Update
Goodday Vodacom
Still no contact plus no phone and this suppose to be Vodacom the so called Leading Network....
No matter how high up the chain this goes, if the head is NOT right the Tail cant be right. No wonder
I am having this issue. Cant blame the staff, it is the management and superiors at Vodacom.
T Naicker
Still no contact plus no phone and this suppose to be Vodacom the so called Leading Network....
No matter how high up the chain this goes, if the head is NOT right the Tail cant be right. No wonder
I am having this issue. Cant blame the staff, it is the management and superiors at Vodacom.
T Naicker
tN
thovashen N's updateReviewer Update
26 Jun 2024, 14:09Goodday
just to keep the Public in touch, today is the 26th June 2024 still no phone replacement or repaired.
I managed to speak to the store manger this morning he advised that the Vodacom Seniors have
disallowed a replacement due to the phone been 6months left of warranty. This is the real Vodacom we deal with. No principals values or ethics. Even if my phone had the last day of warranty they should have honour their word. Plus they put me thru so much of distress physically and mental affected me.
They literally the worse network to deal with.... never again I will definitely be cancelling all three contracts with them and port to another. Thank you Vodacom you have lost a 30 year client !
T Naicker
just to keep the Public in touch, today is the 26th June 2024 still no phone replacement or repaired.
I managed to speak to the store manger this morning he advised that the Vodacom Seniors have
disallowed a replacement due to the phone been 6months left of warranty. This is the real Vodacom we deal with. No principals values or ethics. Even if my phone had the last day of warranty they should have honour their word. Plus they put me thru so much of distress physically and mental affected me.
They literally the worse network to deal with.... never again I will definitely be cancelling all three contracts with them and port to another. Thank you Vodacom you have lost a 30 year client !
T Naicker
tN
thovashen N's update26 Jun 2024, 14:09
Reviewer Update
Goodday
just to keep the Public in touch, today is the 26th June 2024 still no phone replacement or repaired.
I managed to speak to the store manger this morning he advised that the Vodacom Seniors have
disallowed a replacement due to the phone been 6months left of warranty. This is the real Vodacom we deal with. No principals values or ethics. Even if my phone had the last day of warranty they should have honour their word. Plus they put me thru so much of distress physically and mental affected me.
They literally the worse network to deal with.... never again I will definitely be cancelling all three contracts with them and port to another. Thank you Vodacom you have lost a 30 year client !
T Naicker
just to keep the Public in touch, today is the 26th June 2024 still no phone replacement or repaired.
I managed to speak to the store manger this morning he advised that the Vodacom Seniors have
disallowed a replacement due to the phone been 6months left of warranty. This is the real Vodacom we deal with. No principals values or ethics. Even if my phone had the last day of warranty they should have honour their word. Plus they put me thru so much of distress physically and mental affected me.
They literally the worse network to deal with.... never again I will definitely be cancelling all three contracts with them and port to another. Thank you Vodacom you have lost a 30 year client !
T Naicker