VODACOM REPAIR CENTRE TYGER VALLEY

Dear VOCADOM, I AM VERY DISAPPOINTED SAY THIS:

I BOUGHT HUAWEI P30 LITE, ON 03/05/2019 AT VODACOM N1 CITY AND ON 29/10/2019 SENT IT FOR REPAIRATION. THE REPORTED FAULT: "THE SELFIE CAMERA CANNOT OPEN CLOSE DOWN WHEN YOU SELECT IT". AFTER 2 DAYS I RECEIVED THE SMS SAYING THE JOB WILL BE DONE APPROXIMATIVE 2-3 DAYS.

IT'S ALMOST 2 WEEKS NOW AND AFTER CONTACTING THEM THEY'RE SAYING "AWAITING FOR SPARES".

WHEN IT'S GONNA BE FIXED I ASKED AND THEY DO NOT KNOW? IS THIS BRAND NEW PHONE OR SECOND ONE? NOBODY KNOWS WHEN THE SPARES WILL COME FROM CHINA.

YOU SHOULD NOT SEND THAT SMS IN FIRST PLACE WITHOUT PRECISION ON THE MATTER.

THEREFORE, TELL ME SOMETHING: - ARE YOU A LEADER OR LEADING COMPANY? IN WHAT EXACTLY? -YOUR CUSTOMER SERVICE WORST EVER -REPAIR SERVICE WORST EVER -YOUR COMMUNICATION AMID CUSTOMER WORST EVER

BOTTOM LINE IS YOU CANNOT LIE TO YOUR CUSTOMER WHO BOUGHT IT CASH.