JM
Jacques M
1 reviews | Active since Mar 2016
02 Dec 2019, 13:42
Vodacom repair centre poor workmanship
My Sony XPERIA XZ1 just died and didn't switch on again. Phone is under warranty. Took it to Vodacom Newmarket in Aug '19 and they booked it in (JOB ***0). Phone came back few days later and still not working after I switched it on. Took it back same day. Booked in again (JOB ***5). Came back and phone insides replaced with new screen. Now my screen is peeling open on one end. PATHETIC!!! Your repair centre is doing more damage than fixing..... poor workmanship and service!!
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Replies (4)
Vodacom's replyOfficial
02 Dec 2019, 14:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Jacques M's updateReviewer Update
03 Dec 2019, 13:56Not surprising I have had no contact from Vodacom. Never mind, I have reported your poor customer service to Sony Head Office, at least they are interested in their customer's product satisfaction.
JM
Jacques M's update03 Dec 2019, 13:56
Reviewer Update
Not surprising I have had no contact from Vodacom. Never mind, I have reported your poor customer service to Sony Head Office, at least they are interested in their customer's product satisfaction.
JM
Jacques M's updateReviewer Update
05 Dec 2019, 13:445 December, no contact.... the automated message saying "you will be contacted by an agent in due course" is obvious BS...
JM
Jacques M's update05 Dec 2019, 13:44
Reviewer Update
5 December, no contact.... the automated message saying "you will be contacted by an agent in due course" is obvious BS...
JM
Jacques M's updateReviewer Update
13 Dec 2019, 06:57No Vodacom, Sony sorted out the problem which your repair centre should have in the 1st place. Unfortunately I have another year's contract with Vodacom. After that is a no brainer....apologies aren't good enough.
JM
Jacques M's update13 Dec 2019, 06:57
Reviewer Update
No Vodacom, Sony sorted out the problem which your repair centre should have in the 1st place. Unfortunately I have another year's contract with Vodacom. After that is a no brainer....apologies aren't good enough.