Vodacom repair Centre is a B****

I have sent in my phone repairs for screen damage to only find out that they won't repair it with no given reason and irrespective of it still being under warranty by the manufacturer. They never sent it to the manufacturer for the reason being that it was only a 2.2 level repair and there level of repair is a 2.4. So why don't you fix it? No communication from then to ask or let me know the reason for this. Are you hiding something or you just lazy to repair it? If it was my fault for the damage then my screen would've been cracked but the screen ain't cracked, which means is that it could be a dry joint on the screen connection or the actual screen behind the surface was Faulty in the first place. You guys got awesome coverage but if that is how customers are treated then what is the point of paying such a lot of money to a company that does not give a sh*t towards its clients. Manufacturers warranty should be dealt with the manufacturer and not the middle man. Was my phone evens opened to see what the damages were??? Or was it just assumed that they can't repair it. It could evens be a build fault before it came out of the factory and over time it started to wear thin. But I will probably never know because that is just how they role!!! Sad to leave a good network coverage for a technician's laziness and not sending it off to the manufacturer. Probably wanting money from, that's why they never sent it off to Sony in Jhb. Now like some customers, we all have to endure the wrap of what they think of us little people!!!