Vodacom repair centre gateway

So disappointed with the incompetence of vodacom. I had previously posted on hello Peter regarding my phone which was under 6 months old and sent for repairs at gateway vodacom store, I was contacted and told that I will receive my phone by Monday 7 August (2 months since original date I handed phone in) but to date have heard nothing. Contacted repair centre today and was told my phone is in gateway store since 30 June, not the case since I have been to gateway store and they had said phone wasn't there, also spoke to someone from vodacom repairs around mid July and was told they are still waiting for the phone from samsung repair centre, further more the people that contacted me after my hello Peter post didn't say my phone was at gateway mall. Person I spoke to today said they would send an email to vodacom gateway store to contact me with no other help offered or even a timelines for this callback. Utterly useless company