VodaCom repair centre disgusting service

<p><span style="color: #555555; background-color: #ffffff;">I have an LG G4 which has was stuck on the boot screen so I took it to the Vodashop in Mont Clar building in Newlands. This was on the 26th April. Got an sms from the repair centre the following week Tuesday along with a job number. There was a number listed in the sms however as soon as you try to call it, it just rings. No matter when you call, you are never able to get through to them. 2 weeks later (10 May 2016) Vodashop Claremont calls me to let me know that my phone had arrived at the store. When I arrived at the store just before 2pm, the consultant went to fetch the sealed bag that contained my phone. She informed me that they had replaced the board so it still had my original front and back covers on it. We tried to switch on the phone to test that it was in fact working. On closer inspection I realised that my phone was suspiciously light so I removed the back cover and noticed that there was no battery in my phone. On the job sheet it clearly states that there was a hardware fault and that the battery was draining rapidly. She tried to call the repair Centre but nobody answered. She sent them an email informing them of the issue. I got no response from them that day. I returned the next day to the store querying the status of my battery, to which I was told that her manager had also emailed the repair Centre and was still awaiting a response. I only got feedback at 4pm on the 11th May 2016. The lady at vodacom called to inform me that she had just got off the phone with the repair Centre and that according to them, the phone was sent without a battery. They said that were looking everywhere but couldn't find it and also that if I really couldn't wait any longer for my phone, I could order a new battery. Why on earth would I want to order a battery when it was submitted with one in the first place. The sales consultant at vodacom is my witness that there was in fact a battery in the phone when I sent it. This is truly disgusting and that they expect me to just except this. How can vodacom continue to use this Centre when even their staff are aware that the repair Centre gives bad service </span></p>