Vodacom Repair centre delaying repairs

<p>On 26th July, I handed my Vodacom modem, which is still under warranty at the repair shop in Cresta. It was after 4 p.m. The lady assisting me asked the courier who was taking devices to the repair centre to Centurion to wait until she completed the paperwork for my device, so he could take it in with the others. He waited and took the device with him. I witnessed this as I was still in the shop.</p> <p>I phoned the repair centre to check on the progress, only to be told, the device was only logged as received on their system on Monday, 31st July, 3 working days later!</p> <p>When I asked to speak to the manager, he was not available, and apparently there was no second in charge who answer as to why the delay. In the mean-time, I have no modem. I cannot use my data simcard, but am still paying for the data contract.</p> <p>Can somebody please assist me in obtaining a credit for the data, which is on contract. </p>