CS
Charles S

1 reviews | Active since Mar 2018

16 Mar 2021, 06:51

Vodacom repair centre cheats

I got a brand new phone from vodacom@reds, took the phone back because the battery doesn't last and phone gets hot, repair centre said there is nothing wrong with the phone. Now the phone is still getting hot and when i plug the phone out after it is fully charged the drops power immediately and the battery just keeps dropping overnight without being used, it drops from 100% to 60% in three hours, so how did the repair centre test that, when my old phone used to keep the battery power when not in use

0
Replies (2)
Vodacom
Vodacom's reply16 Mar 2021, 09:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CS
Charles S's update16 Mar 2021, 11:39
Reviewer Update
This is a brand new phone that is not working correctly, what testing gets done on the phones to check if they are working correctly.
I want a complete summary of what the procedure was and what was tested