Vodacom Repair Centre
<p>Hi</p> <p>i purchased a Samsung S7 edge from Vodacom in durban. Within the first 7 days I found the phone to be defective. They replaced it with a new device. 2 months later the phone had the same defect. I sent it back to the Vodacom store that I bought it at and now they telling me that the phone is going to to be repaired instead of replaced. According to the Consumer protection Act, if a product is defective with the first 6 months from the date of purchase, it should be replaced. Please help as I do not want the phone repaired. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi
after calling the repair centre several times and requesting to speak to the manager at the Vodacom repair centre in Umhlanga unsuccessfully, I was informed that the phone has been repaired and sent back to the store that I had originally purchased it from. This is completely unacceptable as I requested that the device be REPLACED and not Repaired. I am extremely disappointed. I do not want the repaired device
Hi
after calling the repair centre several times and requesting to speak to the manager at the Vodacom repair centre in Umhlanga unsuccessfully, I was informed that the phone has been repaired and sent back to the store that I had originally purchased it from. This is completely unacceptable as I requested that the device be REPLACED and not Repaired. I am extremely disappointed. I do not want the repaired device