vodacom repair and pepcell customer service

I bought a phone at pep cell Sunnyside on the 28July 2014 then it started having a problem with download files in November 2014 I took it to pep cell as it was still under warranty n they told me to take it to vodacom repair miself and I did that , they guy at vodacom told me to buy him a cold drink he can fix in an hour I refuse n left .then on the 1st of June this year I took again to pepcell Sunnyside where they booked it for repair at vodacom as it is vodacom phone then they returned back to pepcell claiming that its the software,and I have to pay for the repair as the software its not under warranty I'm surprised .then at pepcell they booked back again explained that its on warranty and called ,also emailed pepcell customer and head office I spoked to Lundrine who told me that its his problem I should wait for his customer which they promised to call me back but I'm still having a broken phone that none of these companies are willing to assist me with .it makes sick what vodacom does to customers as this network is very selfish I left them because even their ratings on airtym its really high and they used to charge me for download nothing and now I must pay for a phone that's