VODACOM REPAIR AND EXACT STORES

<p>I bought a phone at Exact retail shop in Pretoria on the 10 July 2015 it started giving me problem s on the 5 January 2016 ,I went to the retailer they told me to take it to vodacare which I did after a week they called me to come and collect the phone which I did, but my phone was not fixed the problem with my phone it switches on en off so they did not fix it, I went to Exact I told them and they told me to leave it at the shop they are going to contact Vodacare ,and they will give me a feed back my phone is still at the retailer when I go there they told me to wait for Vodacare s response .My phone is at Exact shop in cnr An dries en church street in Pretoria since February 2016,I don’t have patience anymore the person who is dealing with this case is Nicko at Exact shop.I need my phone and it still have warranty .I don’t owe the retailer since they don’t want to give me my phone i need a refund.</p> <p> </p> <p>How can a phone be in for repairs for months and then I am informed it is not repairable and I still ahve not received a new phone. Honestly this is unacceptable vodacom.</p> <p> </p> <p>Kindly assist .</p> <p>Siyanda Linda</p> <p> </p>