VODACOM REPAIR ***4 COMPLAINT

I upgraded my contract this year in March and I got a Xiaomi Redmi 12T Pro. I was told by the consultant that it is their flagship phone and I was very impressed.

It has really been an excellent phone because of all of it's features until the night of 17 October 2023 when it just continuously started to reboot while I was away for business in Upington. The phone then went dead and did not want to charge on it's own special charger.

I got a loan device from family of mine in the area, but it is quite an old Galaxy A32.

I only managed to book it into Vodacentre in Bloemfontein on the 20th of October due to my travel schedule.

The last communication I received was an sms on the 26th of October saying that my device is at Vodacom Repairs ARC.

Since then I phoned the repairs department at Vodacentre numerous times and visited them twice including yesterday afternoon failing to get any answer where I was just told that they are investigating. I was particularly unhappy and I raised my concerns. Last week I was told by Xander from Vodacentre Bloemfontein that I will receive a new device as my device is not repairable.

So this is my problem. I took this phone on contract and I have not had it for 4 weeks now. If Xiaomi can not support the product then I do not want any of their phones again, I am paying for something that I don't have.

No updates or communication from Vodacom's side, if I did not make the efforts to phone or stop by I would still be completely in the dark.

To say I am very unhappy is an understatement.

Time for Vodacom to start looking after their customers