Vodacom repair.

I took my Samsung S21 Ultra to the Vodacom repair centre in Tygervalley because the camera didn't auto focus. The phone was booked in and sent to PE for repairs. The trouble of moving all data to an old phone and reconnecting all apps is really a shlep. I received the sms to say that my phone is ready. Just to find that it is still being couriered back to Tygervalley. After waiting +-2weeks I phoned to try and find out if my phone has arrived as nobody has notified me or no more sms's received, and it has. I leave work early to go collect and nothing is repaired. The camera has the same issue.I left without my phone as it now had to be sent to JHB. 5 days later I get the sms that my phone is ready to collect. I send a work driver to collect and i get my phone. The focus works fine but I notice a fuzzy look. I leave it and after 2 days I realise something isn't right. When I looked at the camera lens I noticed finger prints inside the glas. Highly frustrated I go back to Vodacom speak to Neville the manager. He is very apologetic and advises me that the phone has to be sent back to JHB. He also said that he will replace the silicone cover on the glass as the repair guys remove it and just stick it back on again. I again go through all the trouble of moving data to my old device and today I get a sms that my phone is ready for collection. I again send someone to collect. As I take the phone out of the bouble wrap I notice no silocone screan replacement and still the finger print inside the camera glass. I pay a lot of money every month for this phone and Neville say sorry. The frustration and inconveniance the customer has to deal with because Vodacom cannot read a job card is unexecptable. It has nou been more than a month and my phone is again probably traveling to JHB. The phone was still under warranty when I took it in. How long is the burden going to be placed on the customer to compensate for the incompatence of Vodacom.