JB
Juanita B

1 reviews | Active since Apr 2015

06 Jun 2022, 20:23

VODACOM RENEWS CONTRACTS EVEN WHEN YOU TELL THEM NOT TO

I’M AT A POINT I DON’T KNOW WHAT MORE TO DO!!! I HAVE CONTACTED VODACOM ON NUMEROUS OCCASIONS TO CANCEL SOME OF THE CONTRACTS I HAVE WITH THEM, SOMEHOW IM STILL PAYING FOR 5 CONTRACTS, 4 OF WHICH HAVENT BEEN USED FOR OVER 2 YEARS!! THEY HAVE RECENTLY RENEWED CONTRACTS WHICH, WHEN THEY CALLED, I SPECIFICALLY SAID “NO IM NOT RENEWING”!! THEY SENT DEVICES TO THE HOUSE WITH “RAM” OF WHICH I REFUSED TO SIGN FOR AND ASKED THAT THEY RETURN TO VODACOM!! I CAN NOT, NOT PAY THE OTHER ONES AS ALL THE NUMBERS ARE UNDER 1 ACCOUNT AND THEY ARE VERY TRIGGER HAPPY WHEN COMING TO SUSPENDING YOUR ACCOUNT!! I AM LITERALLY BEING ****** BY VODACOM, AS THEY ARE MAKING ME PAY FOR A SERVICE I AM NOT USING!!! WHAT DOES ONE DO IN A SITUATION SUCH AS THIS?? I HAVE HAD MY MAIN NUMBER FOR OVER 20 YEARS AND I AM READY, ONCE ALL THIS IS SORTED, TO MOVE TO ANOTHER NETWORK!!!

0
Replies (1)
Vodacom
Vodacom's reply07 Jun 2022, 07:21
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team