1 reviews | Active since Mar 2009
Vodacom renewed my contract without my consent !!!
<p>I took out a data contract several years ago and did NOT renew it when it was up for renewal. I have been trying since January 2017 to cancel it. Vodacom say that it was renewed but cannot provide me with proof as to who renewed the contract ! I have tried emailing, calling, tweeting but they don't seem to care and keep debiting me. Disgusting service ! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Our records reflect that the Social Media Team cancelled the upgrade and created credits on your account. I will request that they contact you with feedback as well.
Kind regards
Vodacom Consumer Website Team
Dear Client
Our records reflect that the Social Media Team cancelled the upgrade and created credits on your account. I will request that they contact you with feedback as well.
Kind regards
Vodacom Consumer Website Team
Ok so I received an sms from Customer Service apologising and saying that credits have been passed. What does this mean ??? I want the contract cancelled and to be refunded for the money that I have paid since January 2017 when I initially tried to cancel this contract !
Ok so I received an sms from Customer Service apologising and saying that credits have been passed. What does this mean ??? I want the contract cancelled and to be refunded for the money that I have paid since January 2017 when I initially tried to cancel this contract !