VODACOM - RENEWAL OF CONTRACT WITHOUT MY CONSENT

Please I need help ! My Vodacom contract expired end April after 2 yrs and I advised them that I did not want to renew the contract and would like to cancel the contract. I note that they have deducted once again the same amount from my debit order and went into a branch. They then told me that I have to phone them myself and that they no longer arrange this via a outlet. I phoned them and once again advice them of my decision and that I would only like to continue on a pay as you go basis and should NOT renew my contract. I went to Telkom a open a contract with them and what to keep my nr. Telkom advised me that Vodacom will not release the nr. and I once agsin went into an outlet to find out what is the problem and assisted that they phone and find out what is going on and then I was advised that I renew the contract for another two years - without my consent and knowledge and that is clearly not what I wanted. Now they have to go back and search for voice recording etc. to try to solve the case and in the meantime I am paying for 2 contracts. I did not wish to do business with Vodacom anymore that is the reason why I did not want my contract to be renewed and it is such a ****py contract and upper *******. I an very concerned, upset and worried that how can such things happen without your consent and I always told them when they phone me to upgrade I do not do contracts etc telephonacally and would rather go into a branch should I like to do business with them. Vodacom agents was pestering me and continuously phoned to to upgrade and every time I turned it down and put it to them in clear words I am not interested and should stop calling me and now this !!

I also did not receive any correspondence regarding this renewal what so ever. Surely the ONBUTSMAN should investigate them and clear these problems for us. All my friends and family are complaining about the same problem and moved away from Vodacom because of this.

I need to get out of this contract and they now made it my problem and I did not agree to this ... PLEASE could someone assist me with this. My contact details are as follows" Cell: ********** Email: ********** Thank you kindly Regards Anne-Marie Orsmond