Vodacom reneging on contractual obligation

Over the last 4 weeks I have spent a few hours of my time speaking to call agents regarding my cellphone contract with Vodacom. I have gone as far as the CEO's office who referred me to customer retention as the CEO's office was not in a position to assist. I have been a contract client of Vodacom for a number of years. <br> My contract is up for renewal however I am not able to retain airtime which I have paid for under my contract which amounts to a rand value in excess of R5000. <br> <br> I have requested several call agents to provide me with a copy of my contract or the terms and conditions indicating that I was informed that I would lose my airtime when my contract came up for renewal. I was forwarded a copy of a quote which was sent through to me. None of them have been able to provide me with a signed copy of my contract despite all of the agents indicating that a contract is in place. One agent confirmed that no such terms were signed for by myself having looked at what is on file.<br> <br> I have spoken to Deeno, Andisa, Vuyi, Tindele, Balisa, and Emmanual. Ricardo Fortune did not return my call.<br> <br>