Vodacom reneging on Contract
<p>I have more than 10 lines and has been exclusively with Vodacom for the past 15 years. Last year I wanted to cancel some of these and Vodacom offered me special packages which I accepted. Initially they refused to implement and did so after a long time. Now I have another 9 months left on the contract and once again they reneged on the contract. I logged an issues 6 days ago - followed up again this morning - no action from their side and you are dealing with a faceless company with no way to escalate your issues!!!!!!!!!!!!!!!!!!!!!!!!! Could someone just assist and LISTEN to your customers!!!!!!!!!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for your Customer Escalation,
This incident has been reviewed and addressed please refer to detail communicated.
Warmest regards
Elroy
Thank you for your Customer Escalation,
This incident has been reviewed and addressed please refer to detail communicated.
Warmest regards
Elroy
Vodacom responded promptly and resolved the issue speedily with additional incentives. Much appreciated - many thanks.
Vodacom responded promptly and resolved the issue speedily with additional incentives. Much appreciated - many thanks.
Thanks Elroy.
Thanks Elroy.