AZ
Andrew Z
1 reviews | Active since Aug 2018
03 Sept 2024, 09:03
Vodacom reneges on contract.
I currently have a contract with Vodacom. In August, someone visited a Vodacom store and *****ulently upgraded my account. I logged the dispute and the case was closed in my favour and I was assured that the original contract would be reinstated. I have been battling to get it reinstated.
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Replies (2)
Vodacom's replyOfficial
03 Sept 2024, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2024, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
AZ
Andrew Z's updateReviewer Update
03 Sept 2024, 09:44After 1.5 hours on the phone, being pushed from pillar to post, someone finally managed to assist me.
AZ
Andrew Z's update03 Sept 2024, 09:44
Reviewer Update
After 1.5 hours on the phone, being pushed from pillar to post, someone finally managed to assist me.