Vodacom reneged on their insurance cover

Vodacom Insurance has been absolutely terrible to deal with and has reneged on its insurance cover. All though the policy clearly states that the phone is fully covered for repairs and loss at the full value of the phone, Vodacom is now not wanting to repair a cracked screen. Vodacom admittedly incorrectly quoted me for a fully comprehensive cover and as a result is not repairing my phone. Everyone is looking into it and no one is sorting out the problem. This has resulted in inconvenience and no phone for 2 weeks and counting. I would strongly advise against purchasing and using Vodacom Insurance. Rather use your own insurers and save yourself all the trouble and frustration by using Vodacom Insurance.