Vodacom renders horrible service with data leaks.

I had recharged with R29 vodacom airtime and a 100MB data. I checked my balance and there was no airtime. I contacted vodacom customer care and I was notified of an apparent monthly \subscription\" which I was not aware of. I requested that the subscription be cancelled, but I was told to do so myself and that my airtime could not be retrieved. I cancelled it and the report said I was never registered on any sort of subscription. Vodacom has been rendering horrible service, ******ing me because of their apparent airtime and data leaks and or subscriptions which I'm never aware of. This incident has occurred as often as I had recharged. As a loyal customer to vodacom I deserve a refund or compensation for the matter. If not I will gladly switch to another network server."