VODACOM RENDERING DISSATISFACTION SERVICE DELIVERY

Vodacom's customer service is non existing. I am struggling since the 10th of July 2020 till current for vodacom to replace my phone that was send twice to repairs(ARC) Each time I recieve my phone there is a defect on my phone caused by them. Each time they send a replacement device I as the customer must first send my device and loose all my data because I do not have a backup phone and upon recieval of my phone they send me a old used phone with dents and outdated software. I had to do three sofware updates to have the latest sofware. Vodacom told me now again that I have to send the device again for the 3rd time to Vodacom's repairs(ARC) and after they recieve the phone they wil send me a used phone that is apparently as good as new. I do not want a used phone I want a new device as a customer from vodacom for 20 years with 9 contracts I should think that they will respect my request as the fault is on there side. I as the customer must suffer each time while I do as vodacom requests. I am now out of patience and demand vodacom to send me a new phone which I have not yet got a response from Vodacom. I am very very dissapointed in vodacom because if I refuse to pay my account due to the fact that they do not adhere to my request that is valid they will without a doubt block my account.