EG
Erna G

1 reviews | Active since Mar 2020

01 Jun 2023, 00:44

VODACOM removes available Data on your phone - this is THEFT. The prepaid data belongs to me and not to VODACOM!

Zero rating for Vodacom ! I own a prepaid phone and load prepaid data as I require.

This is the e-mail written to VODACOM this evening - 1st June'23

Vodacom

To Whom it may concern,

I have loaded my prepaid phone just recently during the month of May with 10Gig Vodacom data.

The balance was approximately 4.6Gigs still available on the phone as at yesterday - 31st May'23

Now that it is the 1st June'23 - ALL my available data has disappeared.

Why has this happened AND this is also not the 1st time that this has happened.

How can Data be deleted off from my phone when it hasn't even been on my phone for 30 days?

I require a very good explanation for this situation.

This can be viewed as direct theft of unused Data.

I'm a Pensioner and can ill afford having my Data confiscated by Vodacom.

I urgently await your response.

Regards, Erna

0
Replies (1)
Vodacom
Vodacom's reply01 Jun 2023, 07:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team