EM
Erika M
1 reviews | Active since Jan 2017
18 Oct 2021, 10:41
VODACOM remove the so called upgrade, which I never agree on or sign.
Vodacom Account I*** payment of R367.61 made by myself.
Please note, THAT I OWE you after this payment NOTHING, please be so kind to remove the UPGRADE which I never sign - or agree on 29 SEPTEMBER 2021 from my name. The phone is switch of, you will not be able to reach me, reason is, so that no one can say I use your airtime or data.
EK IS KLAAR MET VODACOM, julle het darem die laaste 18 maande baie geld uit my, vir foon wat ek nie eers gebruik nie!!
GEEN VERDERE BETALING SAL DEUR MY GEMAAK WORD VIR ENIGE ANDER SOGENAAMDE BEDRAE WAT EK DALK VOLGENS JULLE NOG SKULD NIE, EK IS KLAAR MET JULLE, SWAK DIENS!!
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Replies (2)
Vodacom's replyOfficial
18 Oct 2021, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2021, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EM
Erika M's updateReviewer Update
18 Oct 2021, 14:20>>> <***> 10/18/2021 1:56 PM >>>
Hi Erika Moolman We have received your request to convert (my cell nr) to pre-paid. It has been logged and will take effect on 2021-10-31 23:59:12. Please note that any outstanding usage costs (NON WILL BE OUTSTANDING, AS THE PHONE IS SWITCH OFF) will be billed in the next month's billing cycle (ACCORDING TO ME, THE OUTSTANDING BALANCE SHOULD BE R0.00). We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***. Kind regards Vodacom
Hi Erika Moolman We have received your request to convert (my cell nr) to pre-paid. It has been logged and will take effect on 2021-10-31 23:59:12. Please note that any outstanding usage costs (NON WILL BE OUTSTANDING, AS THE PHONE IS SWITCH OFF) will be billed in the next month's billing cycle (ACCORDING TO ME, THE OUTSTANDING BALANCE SHOULD BE R0.00). We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***. Kind regards Vodacom
EM
Erika M's update18 Oct 2021, 14:20
Reviewer Update
>>> <***> 10/18/2021 1:56 PM >>>
Hi Erika Moolman We have received your request to convert (my cell nr) to pre-paid. It has been logged and will take effect on 2021-10-31 23:59:12. Please note that any outstanding usage costs (NON WILL BE OUTSTANDING, AS THE PHONE IS SWITCH OFF) will be billed in the next month's billing cycle (ACCORDING TO ME, THE OUTSTANDING BALANCE SHOULD BE R0.00). We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***. Kind regards Vodacom
Hi Erika Moolman We have received your request to convert (my cell nr) to pre-paid. It has been logged and will take effect on 2021-10-31 23:59:12. Please note that any outstanding usage costs (NON WILL BE OUTSTANDING, AS THE PHONE IS SWITCH OFF) will be billed in the next month's billing cycle (ACCORDING TO ME, THE OUTSTANDING BALANCE SHOULD BE R0.00). We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***. Kind regards Vodacom