PM
Philasande M
1 reviews | Active since Aug 2024
26 Aug 2024, 10:21
Vodacom remotely locked my phone
Vodacom remotely locked my phone, with the message "Your smartphone has been locked. To unlock it, please pay the outstanding Easy2Own bill at any Vodacom store." I can't see my messages, do my banking, use my authentication app, get my photos off, or do anything - I've lost everything. I didn't even know what Easy2Own was until this happened
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
26 Aug 2024, 12:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2024, 12:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team