Vodacom remains unconcerned with thier clients

What started as a simple query, is again a horible experience due to Vodacom trying to have bots and no one willing to help except if you take half an hour and be transferred from pillar to post:

Kindly review call recording of 3 March at 14:02 from ***, from me to Naiem in the Retentions department around the data allocation that is supposed to be 1GB standard and 3GB additional which should be included in the R410 monthly premium, but I'm only allocated 1GB per month?

Please advise and if necassary logg an official complaint.

Now... please do log an official complaint.