NS
Nhlanhla S

1 reviews | Active since Sept 2013

09 Apr 2024, 10:43

Vodacom remain ****sters of the century!

Why must it be so much hell to cancel Vodacom contracts?

1. I have been asking to cancel contracts for more than 10 months now. I even went to Vodaworld, wrote letters and statements yet these numbers are still not cancelled. I'm being charged for these numbers I don't know about. DISGUSTING VULTURES! This is why I now have a Cell C prepaid number, soon, I will leave Vodacom completely!

2. My elderly mom has been paying- R300 for a router for more than a year now. From your telesales, she doesn't even know what a router is. She has never used it, it is sealed. Now Vodacom has finally cancelled it. They are saying nothing about a refund. Meaning mom was just giving you guys R300 for more than a year and thats it? ****GISH behaviour.

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2024, 12:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team